



This has been a rough week at work. This time of year, I always prepare myself for exceptionally busy days, exceptionally rude customers, annoying (and mostly unsupervised) children tearing around the store, and self-professed Do-It-Yourselfers (who should not be doing ANYTHING themselves). I prep myself each day before work and I tell myself not to take shit personally and for the most part I don’t. This year is different. I’ve been up here working in this job now for 4 years. NEVER in those 4 years have I come across SO many people who are SO oblivious to every single other person around them. Today alone, I had no fewer than 5 customers storm up to my desk, cut in to conversations I was having with OTHER customers who were there before them and rudely BARK what they wanted. SO completely oblivious to the fact that there was anyone in front of them in line and so completely unaware that they were doing anything even remotely uncivilized. This sort of behavior is usually reserved to the rich and privileged who have never worked a day in their pretty little lives but this sort of thing is leaching out of every class of person we see and it’s happening MUCH more frequently than at any other time that I can remember. Even the day after Thanksgiving is not this full of arrogant assholes.
OK, usually when people are assholes to me, I will step back, and take a look at my OWN behavior. Maybe I’m the one with the problem here, maybe I have the attitude and my existence is just pissing people off. Once I determine that I’m in reasonably good spirits I look at the bigger picture, what’s my team doing? Is anyone else having these issues. When it turns out that EVERYONE is having the same problems with customers then there is something much bigger going on, something beyond my direct control. That’s where we are folks. EVERY single person I talked to at work is having the same problems with rude, arrogant, and completely oblivious customers. A LOT of these customers come in to the store just pissed off at the world and ready to fight with anyone who even DARES ask them how they are doing.
Reason: Its the economy stupid.
So my rant for today is WAKE UP WORLD. Your lives are ALL way too short to be so pissed off all the time. You WILL NOT automatically get your way by being rude and inconsiderate of everyone around you, in fact, you will likely end up quite embarrassed that you were so foolish to believe you were ANY better or more important than the person in front of you. YOUR behavior is the problem, it’s not my fault that you don’t know what the fuck you are doing, it’s not MY fault that you can’t read directions, it’s not MY fault that you are an impatient bastard. GROW UP FOLKS, love each other…make love not war…
Fucking bastards.






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9:46 am - June 26th, 2008
I agree it is probably the economy bringing people to act like lower life forms. People in Michigan seem to be unhappy all the time (not so much family thankfully!) If I was in your position, I would remember the kind of people you get in your store. Lower socioeconomic people usually don’t have the social skills necessary to interact with others because they most likely haven’t had those skills enforced by parents. I would approach the situation by calmly reminding them that you are assisting another customer right now, and will be right with them. If they get mad, that means that they don’t have the social skills to react appropriately. Remember that it is never your fault that they are reacting that way. They just don’t know how to react in a good way. Speak slowly and clearly, and they should get the picture. If they complain to your supervisor, make sure the conversation that they had with you is documented and you will be fine. Ok, I’m done with my rant